FREQUENTLY ASKED QUESTIONS

On this page we have prepared a few questions and answers for you that arise frequently.

You may already find your request below.

If your topic is not included, please contact us personally at any time! You can find our contact details here.

WHAT HAPPENS WITH RETURNS?

Unfinished goods can be returned to us within 14 days of receipt.

You bear the costs for the return shipment.

Refined goods cannot be exchanged / returned unless they do not correspond to the order. In this case, the company Antholzer KG bears the costs for the return shipment.

Please note our cancellation policy.

HOW IS REFINING WITH THE THOMSIT LOGO ACCOUNTED?

PCI Augsburg GmbH bears the costs for all THOMSIT logos, you don’t have to do anything more than select the appropriate variant. On top there will be a 10% discount for your item when chosen with the THOMSIT logo.

This exklusive fan-service does not apply to finishing with your own logo.

HOW CAN I HAVE MY OWN LOGO APPLIED?

You choose your desired item and, if necessary, the THOMSIT logo refinement as usual and fill the shopping cart accordingly.

In the shopping cart itself, as usual, PROCEED TO CHECKOUT, but do not place the order, but fill out the REFINING REQUEST with your request. There you also have the option of sending your logo to us in order to receive the offer even more precisely.

We will then receive your desired items through the shopping cart and your need for individual finishing through the text with the attachment. This means that we can usually prepare a detailed offer for you within 48 hours.

For more Information click here.

 

WHO CAN SHOP IN THE THOMSIT WORKFASHION-SHOP?

All companies that want to register and benefit from the corresponding THOMSIT workfashion shop conditions are allowed to shop in the THOMSIT workfashion shop.

DO THE DISPLAYED PRICES RECEIVE VAT?

The prices are with VAT (19%) and plus the corresponding shipping costs.

HOW DO YOU SHIP?

We ship with DHL and UPS. The shipping costs are 6.90 EUR net per order.

Our prices include packaging costs and statutory VAT.

Shipping and transport costs are charged at a flat rate of € 6.90 net for orders to an address in Germany and not on a German island. For deliveries abroad and to an island, € 35.00 net is due. This also applies to all countries outside DE and AT.

WHICH PAYMENT METHODS ARE ACCEPTED?

The shop offers the following payment options:

  • Creditcard
  • PayPal
  • Prepayment
  • Invoice (with your 2nd order)
HOW CAN I LOG IN/REGISTER?

You can register and login in the menu above under MY ACCOUNT .

I CANNOT FIND MY DESIRED ITEMS IN THE SHOP, WHAT CAN I DO?

Simply speak to our team at CONTACT, we have access to over 50 manufacturers and offer a wide range from head to toe , from helmets to rubber boots.

WHAT HAPPENS WITH MY DATA?

Our PRIVACY POLICY cover all eventualities. In particular, the transfer to third parties with the following peculiarity:

Antholzer KG, Ohmstraße 3, 84137 Vilsbiburg, will transmit the personal data collected for contract processing to PCI Augsburg GmbH, Piccardstr. 11, 86159 Augsburg. This includes the following data:

• Company name of the customer
• Company address of the customer
• Number and type of refinements using a logo
• Order value
• Customer consent data

This is done so that PCI Augsburg can assign a purchase based on this data and grant the desired discount. The granting of consent is voluntary and can be revoked in whole or in part at any time with effect for the future without affecting the legality of the data processing carried out on the basis of the consent. The revocation can be declared in text form (e.g. letter, fax, email) within 14 days, without giving reasons. In the event of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. The cost of the return is to be borne by the customer if the goods delivered correspond to the goods ordered, otherwise the return is free of charge. Refined articles cannot be returned once the order is clear.
The transmitted data is stored by PCI Augsburg GmbH in accordance with the statutory retention periods (3 years for the consent data; 11 years for the other data mentioned above).

The applicable data protection regulations of PCI Augsburg GmbH can be found at https://www.pci-augsburg.eu/datenschutzerklaerung/.